Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Electrical Items cannot be returned under any circumstances.
hazardous materials, or flammable liquids or gasses
Any item that is opened and not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.
Damages
Damage claims can be placed up to 24 hours after the receipt of the goods. Any Claims after this time will be refused
To complete your return, we require a receipt or proof of purchase. Please email us within 24 hours of receipt of your purchase at sales@carpartsshop.com.au, with details of the damage including pictures where possible.
Re Stocking Fee
If an item needs to be returned and it is at the buyer's fault (not faulty), a 20% restocking fee will be applied. Any freight costs will not be refunded. The 20% is on the purchase item/s only.
A 20% restocking fee will be applied when the item/s returned for the following reason/s is:
No longer needed/wanted
Bought by mistake
Better price available
If it is not returned in the same condition as it was sold. there will not be any amount refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@carpartsshop.com.au, with details of your purchase & name & phone number.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, Send us an email
sales@carpartsshop.com.au and we will provide a return address and a RMA Authorisation Number, these are to be sent back at your expense
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed/emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email sales@capartsshop.com.au and we will provide a return address and a RMA Authorisation Number. Goods returned without a return authority number will not be accepted or refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Insurance of return Goods
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
